sultanmbs Platform Privacy Notice

This page describes what we collect when you use sultanmbs and how we keep that data protected. We understand that your privacy matters — especially when you're using our platform to access live-dealer tables, sportsbook markets, slot games, or esports contests across Indonesia. This notice sets out our commitments and the choices you have.

We collect personal information only to operate sultanmbs securely, process your deposits and withdrawals, verify your identity, and respond to your support requests. We do not share your data for marketing purposes outside sultanmbs, and we do not sell your information to third parties. Our servers may sit outside your jurisdiction, but we apply the same protective standards regardless of where your data is stored.

If you have questions about your rights or how we handle your data, you can contact our support team — we respond to privacy enquiries within five working days.

What we collect and how we use it

When you create an account on sultanmbs, we ask for your full name, email address, phone number, and date of birth. During identity verification — a step we undertake for every account holder — we collect scanned copies of your government ID and proof of address. We use this information to confirm you are of legal age, prevent duplicate accounts, and comply with anti-money-laundering obligations in your jurisdiction.

We also collect transaction data: every deposit you make using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, or e-wallet is logged with the amount, date, and method. We keep withdrawal requests and their status (pending, approved, or completed) in your account history. This data helps us detect fraud, process refunds, and meet reporting requirements with financial regulators.

When you play on sultanmbs, we log your session activity: which games you access, how long you play, and your betting patterns. We use this data to personalize your experience, troubleshoot technical issues, and detect suspicious behaviour. We never use this data to profile you or target you with external advertising.

Cookies and tracking

Our website uses essential cookies to keep you logged in and remember your preferences. These cookies do not track you across other websites. We do not use advertising cookies or third-party tracking pixels on sultanmbs. If you disable cookies, some features may not work as intended.

Third-party processors

We rely on payment processors in Indonesia to handle deposits and withdrawals. These partners see only the information they need — your name, account number, and transaction amount — and are bound by confidentiality agreements. Our identity-verification provider (an external compliance firm) receives your ID and proof of address, encrypts it, and deletes it after verification is complete. We also use cloud hosting providers whose data centres may be located outside Indonesia, but all data is encrypted both in transit and at rest.

Your rights on sultanmbs

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information or request deletion of data we no longer need. If you close your account, we retain your transaction history for seven years to comply with financial-crime regulations, but we delete your game activity logs within 90 days. To exercise these rights, contact our support team — we process requests within 14 days.

Data retention

We keep your account and transaction records for seven years. Game logs are deleted after 90 days if you close your account.

Account closure

If you request account closure, we stop collecting new data and delete non-essential records within 90 days. Your name may remain in our fraud-prevention database indefinitely.

Jurisdiction

Services on sultanmbs are available only where applicable law permits. Users outside supported jurisdictions should not open an account.

Our privacy commitments

We encrypt all data in transit using industry-standard TLS protocols. Our internal systems are protected by firewalls, and we conduct annual security audits. We limit access to your personal information to employees who need it to serve you — our customer-support team can see your account details, but our marketing team cannot.

We are not a data controller licensed under Indonesian privacy law, but we apply equivalent protections. If you have a privacy complaint about sultanmbs that we cannot resolve, you may escalate to the relevant authority in your city — whether that is Jakarta, Surabaya, Bandung, Medan, or Semarang. We handle complaints within 30 days and provide a detailed response.

This Privacy Notice may be updated from time to time to reflect new legal requirements or security practices. We will notify you by email of any material changes, and your continued use of sultanmbs after such notice constitutes your acceptance of the updated terms. For the latest version of this notice, visit this page.